Refund policy

Return & Refund Policy

At Cuddles Dog Bakery, all of our treats and baked goods are handcrafted fresh to order. Due to the nature of our products, all sales are final. We do not accept returns on any food items under any circumstances.

Damaged Items

We take great care in packaging every order to ensure your treats arrive safely. If your order arrives damaged, we are happy to offer a replacement or refund — no return necessary.

To qualify:

  • Photos of the damaged item must be submitted within 48 hours of delivery confirmation
  • Photos must clearly show the damage to the product itself
  • Contact us at (832) 514-5795 or cuddlespetbrand@gmail.com with your order number and photos
  • Requests submitted after 48 hours will not be honored, no exceptions

Please note that Cuddles Dog Bakery is not responsible for damage caused during shipping and handling by USPS. We are not liable for delays, mishandling, or conditions outside of our control once the package has been dropped off with the carrier. However, we will do our best to make it right when valid proof is provided.

Mold or Spoilage

If your product arrives with any signs of mold or spoilage, we will issue a full replacement or refund upon receiving photo evidence within 48 hours of delivery confirmation.

  • Photos must be clear and submitted promptly
  • We reserve the right to assess each claim individually
  • Refunds or replacements will not be issued based on written description alone — photo evidence is required, no exceptions

Please note: Cuddles Dog Bakery is not responsible for spoilage or mold that occurs as a result of improper storage after delivery. This includes but is not limited to:

  • Leaving treats in direct sunlight or in warm environments
  • Storing treats in humid or unsealed conditions
  • Failing to refrigerate items as recommended

Care instructions are clearly listed on each product page on our website. It is the customer's responsibility to read and follow all care instructions upon receiving their order.

Care & Storage Instructions

All Cuddles Dog Bakery products include care instructions listed on each individual product page. Please review these before and after your purchase. General guidelines include:

  • All treats should be stored in a cool, dry place away from direct sunlight. For extended freshness, refrigeration is recommended
  • Dog cakes and cream cheese frosted items must be refrigerated immediately upon receipt and kept refrigerated until ready to serve
  • Dog cakes should not be left out at room temperature for extended periods. Cream cheese is a perishable dairy product and should not be consumed after being left unrefrigerated for more than 2 hours
  • We strongly recommend serving cakes and cream cheese frosted treats chilled or at room temperature — never warm
  • Cuddles Dog Bakery is not responsible for melted, spoiled, or degraded products resulting from failure to follow storage guidelines

Know Your Dog's Allergies

It is the sole responsibility of the customer to review all ingredients listed on each product page prior to purchasing. Cuddles Dog Bakery clearly lists ingredients for all products on our website. We are not responsible for any adverse reactions, allergies, or sensitivities your pet may experience. When in doubt, consult your veterinarian before introducing new treats.

Limited Edition & Seasonal Collections

Cuddles Dog Bakery periodically releases limited edition and seasonal products. Please be aware of the following:

  • Limited edition and seasonal items are available while supplies last
  • Once a limited edition item sells out, it will not be restocked or reproduced
  • Orders for limited edition items that cannot be fulfilled due to sellout will be fully refunded
  • We do not substitute limited edition items with other products without customer approval

Custom Orders

  • All custom orders are final sale and cannot be cancelled once production has begun
  • Custom orders are made specifically for you and cannot be resold or returned
  • Any changes to custom orders must be requested within 24 hours of placing the order
  • We reserve the right to decline custom requests at our discretion

What We Do Not Cover

  • Treats your pet does not enjoy, prefer, or tolerate
  • Allergic reactions — it is the customer's responsibility to review all ingredients prior to purchase
  • Damage reported after 48 hours of delivery confirmation
  • Claims without photo evidence
  • Spoilage or mold due to improper storage after delivery
  • Melted cakes or frosting due to failure to refrigerate
  • Returned food items of any kind — we do not accept physical returns under any circumstances
  • Orders where an incorrect shipping address was provided by the customer
  • Packages marked as delivered by USPS but claimed as not received — customers must file a claim directly with USPS in these cases
  • Dissatisfaction based on personal preference

Refund Processing

  • Approved refunds will be processed within 5-7 business days back to the original payment method
  • Replacements are subject to product availability
  • Cuddles Dog Bakery reserves the right to deny any claim that does not meet the above requirements

By completing a purchase with Cuddles Dog Bakery, you agree to the terms of this policy.